Refund and Returns Policy

Overview

This Returns & Refund Policy explains how returns, replacements, and refunds work for ProxyMTG’s print-on-demand products.

Quick Summary

Because we print to order, most orders are not returnable for preference reasons—but if we mess something up or your order arrives damaged, we’ll fix it.

1) Return window and claim deadlines

Quality / damage / incorrect item claims:

  • Must be reported within 14 days of delivery

General refund requests (where eligible):

  • Must be requested within 30 days of delivery

2) What’s eligible for return/refund

You may be eligible for a replacement, refund, or partial refund if:

  • Your order arrives damaged in transit

  • You receive the wrong item(s)

  • Items are missing from your order

  • A product has a qualifying defect (see Quality Expectations + Guarantee)

3) What’s not eligible (print-on-demand limits)

Because our items are printed specifically for your order, these are typically not eligible for returns or refunds:

  • “Change of mind” after ordering

  • Ordering the wrong card/version by mistake

  • Preference-based concerns (too dark/light, “I expected it to match authentic cards,” etc.) that do not meet the defect threshold

  • Damage caused after delivery (handling, storage, moisture, etc.)

  • Custom orders where you supplied art/text and later decide you don’t like it (unless we printed it incorrectly)

4) If your order is wrong or damaged (what happens)

When you contact us, we’ll ask for:

  • Order number

  • Description of the issue

  • Photos of the issue and packaging (if applicable)

After review, we’ll offer one of the following:

  • Replacement / reprint

  • Partial refund (if only some items are affected)

  • Full refund (rare, usually if the order is unusable)

We aim to resolve most issues quickly once we have the photos/info we need.

5) Refund method and timelines

If a refund is approved:

  • Refunds are issued to the original payment method

  • Most refunds are processed within 3–5 business days after approval

  • Your bank/card issuer may take additional time to post the refund (often up to 5–10 business days)

If we do a replacement/reprint instead of a refund, we’ll confirm the estimated production + shipment timing by email.

6) Shipping costs

  • If the issue is our error (defect, wrong item, missing item) or transit damage, we will cover replacement costs as appropriate.

  • Shipping costs are generally not refundable for non-defect situations.

7) Chargebacks and disputes

If something is wrong, please contact us first. We can usually fix issues faster than a dispute process, and we want you taken care of.

8) Contact

For returns, refunds, or quality issues: