If you’re checking on an order, you’re not alone—shipping updates can be confusing, especially with print-on-demand. This page explains what’s happening at each stage and when it makes sense to reach out.
Quick summary:
Delivery time = Production time + Transit time.
A tracking number can exist before the carrier scans your package.
Untracked (PWE) shipments won’t show full tracking.
1) Step 1: Check which stage you’re in
A) Production (we’re printing your order)
ProxyMTG is print-on-demand, so most orders are produced before they ship.
Typical production time: about 2 business days (Mon–Fri, excluding postal holidays).
Large orders, custom work (custom backs/art), and peak periods can take longer.
If your order is still in production: you may not see tracking yet, or tracking may show “Label Created.”
B) Transit (the package is with the carrier)
Transit begins after your order ships and is handed to the carrier.
Typical U.S. transit time: about 3–7 business days after shipment (carrier-dependent).
2) “Label Created” / “Pre-Shipment” — what it means
If your tracking says “Label Created,” “Pre-Shipment,” “USPS Awaiting Item,” or similar, it usually means:
a shipping label was generated, and
the carrier has not scanned the package yet (or the scan hasn’t posted online).
This is common. The first carrier scan often takes 24–48 hours after a label is created. Sometimes the first scan is missed and the next scan appears later at a regional facility.
Bottom line: “Label Created” does not automatically mean your order didn’t ship—it often means the tracking system hasn’t caught up yet.
3) Tracked vs Untracked Shipping (PWE)
Tracked shipping
If you selected (or were assigned) a tracked method:
you’ll receive a tracking number
you should see scan updates as the package moves through the carrier network (though gaps can happen)
Untracked shipping (PWE)
For smaller orders, we may ship via Plain White Envelope (PWE) with protective packaging.
Important: Untracked shipments:
may not have full tracking
may not show scan updates at all
can arrive without any “delivery confirmation” status
If your order shipped untracked, the best signal is simply the expected delivery window, not a tracking page.
4) Typical timelines (what’s normal)
These are common outcomes for U.S. orders:
Most common
Production: ~2 business days
Transit: ~3–7 business days
Total: often ~5–9 business days
Common “looks stuck but isn’t”
Tracking shows “Label Created” for 1–2 days, then suddenly updates.
Tracking has no scans for a couple days, then updates in a batch.
Peak periods
During holidays, postal delays, or unusually high volume:
production can take longer than normal
carriers can run behind
tracking updates can post slower than usual
5) When to contact support (clear thresholds)
Please email [email protected] with your order number and checkout email if any of the following are true:
If your order has NOT shipped yet
It has been more than 4 business days since you ordered and you have no shipping confirmation.
If your tracking is stuck on “Label Created”
It has been more than 3 business days since the label was created and there are still no carrier scans.
If your tracking shows movement, then stops
There has been no tracking update for 5 business days (and it’s not a known holiday period).
If your order shipped untracked (PWE)
It has been more than 10 business days since shipment and it hasn’t arrived.
If it says “Delivered” but you don’t have it
Wait 24 hours (carriers sometimes mark delivered early).
Then contact us if it still hasn’t shown up.
6) What to include in your message (so we can help fast)
Please include:
Order number
Email used at checkout
Shipping name
If tracked: tracking number + a screenshot or the latest status text
If damaged: photos of the package + items
Email: [email protected]
Contact page: https://proxymtg.com/contact-us/
7) Address mistakes and returns-to-sender
If you entered the wrong address, contact us immediately. Once an order is in production or shipped, it may be impossible to reroute.
If a package is returned to sender due to an address issue, we can usually reship it after confirming the corrected address. Additional shipping charges may apply.
8) Still need help?
Start with our full policy (it explains shipping options, tracking behavior, and peak-season notes):
Shipping & Turnaround: https://proxymtg.com/shipping-turnaround/
If you still have questions, reach out—we’ll strive to reply within 1 business day (Mon–Fri).