Effective Date: 1/1/2026
Last Updated: 1/1/2026
Welcome to the ProxyMTG Trust Center. This page is the single source of truth for our policies, support resources, and editorial standards—so you always know what to expect when ordering MTG proxy / playtest cards from ProxyMTG.
Quick Links
Contact Support: https://proxymtg.com/contact-us/
Shipping Policy: https://proxymtg.com/shipping-policy/
Where’s My MTG Proxy Order?: https://proxymtg.com/wheres-my-mtg-proxy-order/
Refund & Returns: https://proxymtg.com/return-policy/
Privacy Policy: https://proxymtg.com/privacy-policy/
Editorial Policy: https://proxymtg.com/editorial-policy/
What ProxyMTG Sells (and How to Use It Responsibly)
ProxyMTG produces MTG proxy / playtest cards intended for:
Playtesting decks before you buy authentic cards
Casual play where proxies are allowed
Protecting expensive originals while still shuffling a playable deck
ProxyMTG products are not for sanctioned events and must not be represented or resold as authentic Magic cards.
If you’re ordering custom designs (custom backs or custom art), start here:
Customization Rules: https://proxymtg.com/customization-rules/
Learn how our process works:
About ProxyMTG: https://proxymtg.com/about-proxymtg/
Shipping, Turnaround, and Order Tracking
If you want the most accurate expectations, start with these two pages:
Shipping Policy (production + transit explained): https://proxymtg.com/shipping-policy
Where’s My MTG Proxy Order? (label created, scan gaps, untracked vs tracked): https://proxymtg.com/wheres-my-mtg-proxy-order
Need help fast? Contact support with your order number and checkout email:
Support: https://proxymtg.com/contact-us/
Quality Expectations, Returns, and Fixing Issues
We aim for clean, readable, consistent results in sleeves. Print-on-demand may include minor variation, but true defects are handled under our returns/refunds process.
Refund & Returns: https://proxymtg.com/return-policy
Contact Support (include photos for quality issues): https://proxymtg.com/contact-us/
If your order arrives damaged, incorrect, or missing items, email us within the window stated in our refund/returns policy and include photos when applicable.
Privacy and Data Handling
If you want to understand how we handle customer data:
Privacy Policy: https://proxymtg.com/privacy-policy/
Editorial Standards (Guides, FAQs, and Comparisons)
ProxyMTG publishes guides to help customers understand print-on-demand ordering, shipping expectations, proxy responsibility, and customization.
Editorial Policy: https://proxymtg.com/editorial-policy/
Editor: Kit Yarrow
If you believe something on our site is inaccurate, please contact us and include the page URL and what needs correction:
Contact: https://proxymtg.com/contact-us/
Still Need Help?
If you’re not sure where to start:
Track Your Order: https://proxymtg.com/tracking
Shipping Policy: https://proxymtg.com/shipping-policy
Refund & Returns: https://proxymtg.com/return-policy
Contact Support: https://proxymtg.com/contact-us